Community Card Keeping everyone mobile

Suitable for both NDIS and non-NDIS clients, community care transport, care providers, and home and aged care, our multi-use Community Card makes managing transport simple.

Keeping everyone moving

Skip the paperwork and keep your clients moving. The Cabcharge Community Card is a reusable taxi payment solution built for NDIS providers, aged care organisations and community care services across Australia. Set spending limits per client, track every trip in real time and manage it all through Cabcharge+.

Safe & transparent travel

Safety is our No.1 priority. The Community Card offers a safe point-to-point travel solution for those in need, and offers simple travel expense management for healthcare providers.

What is the Cabcharge Community Card?

The Cabcharge Community Card is a personalised taxi payment solution for care providers managing client transport. It works as a reusable Cabcharge card issued in each client's name, accepted across 98% of Australian taxis.

Clients tap to pay at the end of their trip. All fare data flows automatically into your Cabcharge+ account, so you always have a complete record of every trip without any manual work.

How it works

Step 1

Send our team the travel requirements for each client and their package needs

Step 2

Track each clients travel spend with cost allocations in Cabcharge+

Step 3

Get weekly alerts and reports to keep track of your travel expenses

Who should use the Community Card:

NDIS and non-NDIS clients
Care providers
Community care clients
Clients with mobility challenges
Home care staff and clients

Taxis provide thousands of trips to these sectors every day, ensuring mobility and independence for passengers across Australia. Talk with our team today to find out more.

Chat with our team

Who is the Community Card for?

The Community Card works best for NDIS providers, aged care organisations, home care package providers and community transport coordinators. It's ideal for clients who travel regularly to medical appointments and other community activities and cannot use public transport independently.

For other travel needs, Cabcharge has you covered. A Digital Pass or eTicket works well for one-off or occasional travel. The FASTCARD suits staff and frequent business travellers, while a Gift Card covers prepaid travel without a Cabcharge account.

How does the Cabcharge Community Card work?

Getting started is straightforward. Once your Cabcharge account is set up, contact our team with each client's travel requirements and card needs. Cards are personalised in each client's name and delivered via Australia Post to your preferred address. From there:

Your client taps their Community Card on the in-taxi Cabcharge terminal at the end of each trip.
Every fare is recorded in real time and fed directly into Cabcharge+ automatically.
Your team gets a complete, up-to-date picture of every client's travel activity from one central place, with no manual data entry needed.

What spending controls does the Cabcharge Community Card offer?

Through Cabcharge+, you set a monthly allowance for each client's Community Card so travel expenses stay within budget. You get email alerts at 80% and 100% of each client's limit, giving your team early visibility over travel spend before it becomes an issue. If a client exceeds their monthly allowance, the card keeps working so their travel is never interrupted.

On top of that, cost allocations and weekly reports are available through Cabcharge+, so your team always has an accurate, up-to-date picture of each client's expense management across your whole programme.

Does the Cabcharge Community Card work for accessible taxis?

Yes. The Cabcharge Community Card is accepted across our taxi network nationwide, including wheelchair-accessible vehicles, so your clients are covered in every state and territory. It works with major operators like 13cabs, Silver Service and Black & White Cabs, as well as hundreds of regional taxi services across Australia.

Clients can hail a taxi or arrange pickups in advance, giving them the flexibility to travel on their own terms.

Does the Cabcharge Community Card support NDIS reporting?

Yes. Every Community Card trip generates an itemised digital receipt sent straight to your Cabcharge+ account automatically. This gives your team a clear, centralised record of each client's travel activity, making it easier to streamline funding audits, plan reviews and compliance reporting without chasing paper receipts.

How to get a Cabcharge Community Card for your organisation

Applying for a Cabcharge account takes less than two minutes. Once your account is approved, contact our team by phone or email with your clients' travel requirements and card needs. Cards are delivered via Australia Post to your preferred address.

"The Cabcharge Card service is a continuation of our specialised service including hoist access, wheelchairs etc and our clients could not be happier with the Cabcharge Community Card."

SWCT image SWCT

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