Corporate Social Responsibility
At Cabcharge our objective is to be the company of choice in the markets in which
we operate. To achieve this we recognise the interdependence of financial returns,
social benefits and environmental impacts. We aim to create sustainable value for
all our stakeholders – customers, the Taxi Industry, employees, shareholders, business
partners and the communities which we serve. We are here for the long term – sustainability
and corporate social responsibility are integral to the way we do business.
Cabcharge continues to implement a range of policies to distinguish itself as an
environmentally sound and responsible company. We regularly review progress and
identify potential additional initiatives in the light of developments in the marketplace.
Within our own businesses we aim to:
- Use energy, water and paper resources as efficiently as possible – initiatives include
a “lights-off” policy in workplace bathrooms, supported by visible signage.
- Maximise recycling of waste – examples include a recycling program for office paper
and non-secure general paper waste; recycling our old computers, monitors and toners;
and Cabcharge business cards and eTICKETs are made from recyclable paper.
- Look to continually improve products and services in ways which provide benefits
to all key stakeholders and minimise environmental impact – such as increasing use
of electronic delivery of Taxi operator statements and newsletters; and offering
an online e-book version of the Annual Report.
Environmental considerations are now an integral part of our new product development.
Hence, the new contactless Cabcharge FASTCARD™ is designed to last for 5 years rather
than 3 years for the Cabcharge silver card it has replaced. Similarly, the EMV software
for the new Cabcharge terminals provides for receipts to be printed at the request
of the passenger rather than automatically.
Cabcharge believes it is important to play a role in contributing to the community,
both directly and through involvement in and support of Taxi Industry initiatives.
In recent times, natural disasters, especially floods, had a devastating impact
on affected individuals and families, businesses and communities. Cabcharge played
its part in helping the recovery from this tragedy through targeted financial contributions.
We did the same for those impacted by Cyclone Yasi.
In addition, we encourage our staff to become involved in events such as Australia’s
Biggest Morning Tea for the Cancer Council, the Pink Ribbon Breakfast and other
We have a strong interest in developing successful community relationships and establishing
opportunities for partnerships. We sponsor the Australian Taxi Industry Association
conference and provide assistance with State conferences. We also currently provide
administrative and processing support for Government Taxi Transport Subsidy schemes
in Queensland, Victoria and the Northern Territory.
Cabcharge recognises the importance of providing our customers and the community
more generally with services that are safe, accessible and efficient.
Cabcharge has a strong commitment to encouraging diversity at all levels within
the Company. We believe this makes good business sense in encouraging innovation,
ensuring a broad talent pool and responding to the diverse needs of both our customers
and Taxi Industry participants. Given this context, the Company has a particular
focus on women in leadership, age diversity and cultural diversity.
The Company has always provided a wide range of both internal and external training
and development opportunities for our staff including support for graduate study.
In recent times, there has been a particular emphasis placed on in-house training
related to the introduction of new technology and supporting staff to gain nationally
recognised qualifications in areas important to the future of our businesses.
We maintain a range of non cash benefits available to staff such as providing negotiated
discount movie tickets and access to private vehicle, CTP and home insurance on
the same terms as those being offered to taxi operators. In addition, we offer an
Employee Assistance Plan which provides a free confidential counseling service for
employees. We also continue to sponsor staff participation in events such as the
City 2 Surf in Sydney and the Corporate Games in Melbourne.